SHOWROOMS: Heaven or H*ll

Having great trade partners can make a huge difference in helping your business run smoothly and create ecstatic, loyal clients. Showrooms are a key piece of this network! Vendors must not only showcase excellent quality goods, but must communicate well, offer meaningful trade discounts, and ship quickly. Plus, they must be able to efficiently resolve any problems when they arise (and you know they always do!)
On the flip side of this coin, a bad experience with a showroom can make your life a living h*ll! No one likes the stress of dealing with an angry, unhappy client. Not to mention, a botched order has the potential to erode your profit margins. Based on the many spirited discussions found on Social Media, this is obviously a hot topic for many.
On September 30, Susie Feia of Feia Construction will be hosting #KBTribeChat on “Showrooms: Heaven or H*ll”. If you manage a showroom, or your product is offered in a showroom, join us to get valuable insight from those who order from you. And if you’re a designer who uses showrooms, now is your chance to offer your feedback knowing many brands will be listening!!

446_min
Here are our discussion questions:

• What factors make you loyal to a showroom?

• How important is trade pricing and exclusivity to you?

• If there’s a problem, how can the showroom best help?

• How would you like showrooms to improve?

• How best can a showroom support you in closing the sale with your clients?

• How likely are you to order from a brand that only has an on-line presence (no physical location)?

Susie Feia, Feia Construction, LLC

Susie Feia

About Susie Feia
Susie is part of the husband/wife team that owns Feia Construction, LLC, an award-winning design-build firm in Wisconsin. This family-run firm has been transforming homes and delighting clients for 29 years. Susie serves on the Milwaukee NARI board, leads WINN (Women in NARI Networking) and will be a VFTI speaker for her fourth time at KBIS2016. In addition, she volunteers her time with other local community organizations. You can find her on the web, Facebook, Pinterest, Instagram, Twitter and LinkedIn.

Join this Twitter Chat discussion

On Wednesday, September 30th

from 2 to 3pm eastern time

by adding #KBtribechat to your tweets!

Here’s the transcript for this KBtribechat.

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Filed under Guest Host Bios, kbtribechat questions, Topic Descriptions

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